Niagara Falls Public Library offers service that is relevant, inclusive and responsive for all, including persons with disabilities. Each member of the community has an equal opportunity to access public library services. The library strives to provide “universal access” to library services for all people to the greatest extent possible without the need for adaptation or specialized design in order to integrate services to persons with disabilities. The Library offers alternative measures, including trained staff support, where necessary, so that persons with disabilities may obtain and use library services.
In April 2010, the Library Board approved The Niagara Falls Public LibraryAccessibility Policy.
We strive to make sure that all members of the community can access library services in person, by telephone, by e-mail, in the community and remotely through technology such as the website, and we design and deliver programs and services to support the participation of everyone.
Using the library
A person with a disability has the right to expect the full spectrum of services offered by Niagara Falls Public Library.
A support person accompanying a person with a disability to a library program or event may attend at no charge.
Service animals are welcome at all library locations. If you need any assistance during your visit to the library, please ask our staff.
All library locations provide accessible parking spaces.
All library locations are fully accessible.
Planning to visit?
If you are planning to visit one of our libraries and have any questions about accessibility, please call 905-356-8080 and ask for Susan DiBatttista, Manager of Public Services.
People who use a TTY teletypewriter, or have a hearing or speech disability who have need to call the library, please use the Bell Relay System.
Assistive Services, Accessible Collections & Adaptive Technology
We aim to meet your needs by providing services and resources so that you can use the library with ease, such as;
Feedback on Services
Feedback from a member of the public about the delivery of services to persons with disabilities may be given by telephone, in person, in writing, in electronic format or through other methods. Responses to feedback if required are usually given in the format in which it was received.
The CNIB Library provides choice and independence for any Canadian with vision loss or other print disabilities. They offer access to thousands of titles in braille, printbraille and talking books. They also offer descriptive videos, newspapers, and magazines; as well as online services.
Each year, almost two million books and information resources are delivered across Canada postage-free or delivered online from the CNIB Library.
Learn more about what the CNIB can do for you.